A long-term client of ours approached us with the task of replacing their aging Avaya IP400 telephone system. This had been in place for many years and had served them well. Recently we had the issue of resolving a critical system fault due to one of the IP Office modules failing.
The client was aware this was only a matter of time before the system would completely fail so they asked us to come up with a solution.
They had been approached by other providers but through our trusted ongoing relationship, we worked together to implement our hosted telephony solution.
Identified Issues
End of life and support of the system
On-premises aged equipment
Temperamental and unreliable
Required a Windows 7 PC in order to access voicemails
Ran on ISDN and analogue lines
Implemented Solution
IP Desk and DECT phones across the building
Easier access to voicemails
Full call logging and auditing
Better support and updates
Predictable costs
Outcome
The project was carried out over several days to minimise disruption to the client’s operations. The reception area is particularly busy and with staff working in shifts, we ensured that every team member received the necessary training.
Overall, the client was pleased with the smooth implementation and the attention to detail throughout the process.
Here to help...
Looking for a similar solution, need advice and help why not contact us on 01706 500800
Finally we have moved away from our old Avaya system, such a relief and also the fact we don't have to deal with three separate providers as we can just come to you!
