Project 4 - server lockup and lockout_
We received a support call from a new client that they could not contact their previous IT support company as they were having major problems with their Microsoft Windows Small Business Server.
The server was freezing and locking users out so therefore a reboot was needed everyday. Adding to the issues, the client had no documentation detailing the administrator username and passwords and no contact was possible with their existing IT support company.
Within an hour we had managed to gain full access and set about stabilising their server. We had quickly identified and resolved a number of issues with their server and IT infrastructure.
We put in place a support contract to provide ongoing support for the client and then proceeded to carry out maintenance on their server and other IT equipment.
identified issues_
- Server operating system running out of disk space
- Latest security updates not installed on server operating system
- Minimal amount of memory installed to run system properly
- Uninterruptible Power Supply (UPS) not correctly configured
- Intermittent problems with existing network switch device
- No IT management documentation
implemented solution_
- Upgraded server memory
- Correctly managed disk space usage
- Installed all security updates and fixes for Small Business Server 2008
- Enabled vpn access for remote users
- Remote monitoring of the network setup
- Documented all IT information
benefits_
- Stabilised server
- Reduced security issues
- Improved speed of network
- Stabilised internet connection
- Provided remote access to users
- IT Documentation provided
client feedback_
"We are completely satisfied with everything ABILAS has done for us. We needed IT support quickly to fix the issues with our server.
We would have no hesitation in recommending their services to our other clients. Keep up the good work."
contact us_
Looking for similar support, need advice and help why not contact us:
t: 01706 500800 e: office@abilas.com
